POSITION: Account Manager – Promotional Marketing

Summary: The Account Manager plays a crucial role as a client advocate, collaborating with internal departments to understand and fulfill client needs. Responsibilities include proactively managing the sales pipeline, engaging with clients in-person, over the phone, or via email, addressing client concerns, analyzing data, and enhancing the overall customer experience to drive sales for Synergy Imports. Collaboration with various departments is essential for tasks such as preparing product presentations, creating art proofs, developing email marketing campaigns, and other related activities. The Account Manager will provide administrative support to Account Directors while maintaining and growing their own book of business.

What does the position entail?

• Communicate with clients to understand needs, address questions, and move through the sales process.
• Build relationships with clients based on trust and respect.
• Collaborate with internal departments to facilitate client needs.
• Collect and analyze data to learn more about the client’s customer base and consumer behavior in general.
• Maintain updated knowledge of company products and services.
• Resolve complaints and prevent additional issues by helping improve Company processes.
• Identify industry trends.
• Identify product ideas for email marketing campaigns.
• Act as a client advocate with a focus on improving the buyer experience.
• Attend in-person vendor meetings as requested.
• Work closely with the client base to understand their timelines and priorities.
• Ensure client projects are on track, will meet all applicable timelines, and that sales goals are met or exceeded.
  

Hours: 8am-5pm M-F

Company Overview: Synergy Imports helps colleges and universities bring their marketing and promotional ideas to life by providing them custom imprinted products and merchandise. Our branded products are sold to schools who distribute them to students, staff, alumni and fans. We distribute everything from sunglasses, apparel and bags to drinkware, office and technology products. We find the products, brand them and get them delivered in time for the big game or event. We have worked on projects for the Men’s and Women’s NCAA Final Fours, College World Series, BCS Bowl games, NFL, MLB and NHL teams.

Contact: Corey Kopacek: ck@synergyimports.com